Shipping Policy
Thank you for shopping at Ukiyo-Go! We are committed to providing you with a seamless and enjoyable shopping experience. Please review our shipping policy to understand how we handle orders, shipping, and related matters.
Processing Orders
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​Orders are typically processed within 1-2 business days after payment confirmation. Customized or made-to-order items may have a longer processing time, and relevant details will be provided on the product page or by our team directly.
Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order and the destination. We may offer free shipping on orders exceeding a specified amount (if an applicable offer is on at the time), and this will be clearly communicated during the checkout process.
Domestic Shipping
We provide various domestic shipping options to suit your preferences, including standard and expedited shipping.
Estimated delivery times will be displayed at checkout and are based on the chosen shipping method and your location.
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International Shipping
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We offer international shipping to select countries. Shipping costs and delivery times will vary based on the destination. Please note that international customers are responsible for any customs duties, taxes, or fees incurred during the shipping process.
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Service Interruptions
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In the event of unexpected service interruptions, such as natural disasters or other unforeseen circumstances, we will communicate any delays and work diligently to fulfill orders promptly.
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Order Tracking
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Once your order is shipped, you will receive a confirmation email with tracking information. Use this information to monitor the status of your delivery.
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Lost or Damaged Items
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Ukiyo-Go is not liable for any lost or damaged items during transit. However, please contact us promptly if such issues arise, and we will assist you in resolving the matter with the shipping carrier.
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Contact Information
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If you have any questions or concerns about your order, shipping, or any other related matter, please contact our customer support at 07816533397 or claire@ukiyo-go.co.uk.
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Changes to Shipping Policy
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Ukiyo-Go reserves the right to update and modify the shipping policy as necessary. Any changes will be effective immediately upon posting on our website.
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By placing an order with Ukiyo-Go, you acknowledge and agree to the terms outlined in this shipping policy.
Thank you for choosing Ukiyo-Go for your Haramaki needs!