Refund Policy

Thank you for shopping at Ukiyo-Go! We want to ensure you have a positive experience with our products. Please read our refund policy carefully to understand how we handle refunds and returns.

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Timeframe for Refund Requests
 

Customers must request a refund within 14 days from the date of receiving the product.
 

Eligibility for Refund
 

To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as received.
 

Refund Types
 

Refunds may be issued as either a full or partial refund, depending on the circumstances.
 

Conditions for Refund

Refunds will be considered in cases of:

• Defective or damaged products.

• Products that do not match the description on the website.

• Delivery of the wrong product.
   

Non-Refundable Items
 

Bespoke models, which are specifically tailored for individual orders, are non-refundable. Due to the personalized nature of these products, we cannot accept returns or offer refunds.
 

How to Request a Refund
 

To request a refund, please contact our customer support at claire@ukiyo-go.co.uk or 07816533397. Provide your order number and a detailed explanation of the issue.

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Refund Processing
 

Once your refund request is approved, refunds will be processed within 5-7 business days. The method of refund will be the same as the original payment method.
 

Changes to Refund Policy
 

Ukiyo-Go reserves the right to update and modify the refund policy as necessary. Any changes will be effective immediately upon posting on our website.
 

By making a purchase with Ukiyo-Go, you agree to the terms outlined in this refund policy.